Co-signer Information

Because many of our residents are full-time students, they may not yet have established rental history, credit history, or sufficient income. For this reason, a co-signer is typically required.

By co-signing, you are agreeing to take financial responsibility for the lease. This includes potential liability for unpaid rent, damages, fees, and other costs that may occur during the tenancy.

All residents who sign the lease are equally responsible for fulfilling its terms.

Communication & When We Reach Out

We treat our residents as responsible young adults and encourage them to manage their housing independently whenever possible.

In most cases, you will not hear from us unless there is an issue that needs attention — such as missed rent payments or lease concerns. When necessary, we may contact co-signers to help resolve those situations.

We encourage open communication between students and their co-signers throughout the lease term.

Lease & Account Information

We encourage residents to carefully review their lease agreement. Key terms are reviewed at move-in, and additional information is included in their move-in packet.

Due to Oregon privacy laws, Mallard Properties is not able to discuss a resident’s account or personal lease details directly with co-signers. However, we are always happy to answer general process questions and encourage co-signers to work directly with their student when account-specific questions arise.

Residents are also encouraged to set up their online account (through AppFolio, our convenient Tenant Portal) so they can:

• Make rent payments
• Submit maintenance requests
• View important account information

Rent & Payments

Rent is due in full on the 1st of each month and must be paid in one payment per unit. Accepted payment methods include:

• Personal check
• Cashier’s check
• Money order
• Online payment (E-check, credit or debit card)

If rent is not received by the 4th of the month, all leaseholders will be notified.

Move-In & Condition Reports

At move-in, residents receive keys and a condition/inspection report completed by our team. We ask residents to carefully review and document any un-noted items and let management know. We will add them into the condition report, and then resend for approval. This way, you’re not held responsible for pre-existing damage at move-out.

For detailed information on move-out policies, visit our FAQs page.

Maintenance & Property Care

We take pride in providing well-maintained homes and ask residents to report maintenance or safety concerns promptly.

Our expectations are simple: residents should treat the property with care, respect, and responsibility. This helps ensure a positive living experience not only for current residents, but for future residents as well.

Important Policies

Mallard Properties is not responsible for the personal decisions or actions of residents. If lease violations or complaints are reported by other residents, the University of Oregon, or local authorities, we will follow Oregon landlord-tenant laws and the lease agreement accordingly.

We ask all residents to maintain clean, respectful living environments and to be considerate of roommates, neighbors, staff, and the community.

We appreciate your role in supporting your student through this important transition. Our goal is to provide a safe, well-managed, and positive housing experience, and we value your partnership in helping make that possible.

Respectfully,

Mallard Properties